Terms & Conditions

Thank you for choosing Inspiring Moments. We make all efforts to ensure you have a healthy and delightful experience with us. To avoid any misunderstanding, we request you to read, understand and abide by the ‘Terms and Conditions’ along with Privacy Policy before you engage in any assignment to customise your project or any service or make any transaction with us at any of our sales offices or sales partner or online on our website or any mobile application or otherwise. Once you book any service with us, it is understood that you are giving your unqualified consent to accept and abide by the ‘Terms and Conditions’. If you disagree with any part of these ‘Terms and Conditions’, kindly do not proceed with engaging our services.

‘Terms and Conditions’ extend to all “Inspiring Moment” services. We have the final authority to interpret these ‘Terms and Conditions’. We reserve the right to amend, vary, add, amplify or waive any stipulation, representation, term or condition mentioned in the ‘Terms and Conditions’. Under any unprecedented force majeure situation or any changes in Government policy, we reserve the right to supersede any part of these ‘Terms and Conditions’ with an alternate and valid, enforceable provision.

Each of these ‘Terms and Conditions shall be severable, and if any provision thereof is declared invalid, illegal or unenforceable, then the remaining provisions shall have full force & effect. These ‘Terms and Conditions’, together with the other booking-related terms/ communication sent periodically, represent the entire agreement between us and you.

There is no agreement between us, and you until we have received the project amount in full. These ‘Terms and Conditions’ be called, ‘Inspiring Moments Terms and Conditions’. These ‘Terms and Conditions’ may also be referred to as ‘Rules and Regulations. We will be hereinafter referred to as ‘Inspiring Moments’ ‘the Company’, ‘the organisation’, ‘we’, ‘us’ or ‘our’, and its use will be hereinafter referred to as ‘Guest/s’, ‘them’, ‘they’, their, ‘You’, ‘Your’, ‘tourist/s’, ‘traveller/s’, ‘client/s’, ‘customer/s’, ‘pax’, or ‘passengers’. The website and the mobile applications of Inspiring Moments are collectively referred to as 'Website'.

We ‘Shrusti Creative Foundation’ work under the brand name ‘Inspiring Moments’; therefore, both these names will be considered the same and used synonymously therein. ‘Website’ or ‘Webpage’ means https://inspiringmoments. in ‘Brochure’ means a document with project information in the form of a printed brochure, E-brochure, E-itinerary, leaflet, booklet, planner, Price list, Project Information Email etc. ‘Project’ means any service you engage us in.

Booking of our projects through our sales channels or online through the website/ mobile app:

Any guest who enquires about or purchases any product offered by us through our website, mobile application, branch office, sales office or call centre agrees to enter into a contract with us. A contract is said to have been executed by both the parties between us and the guest. Once a contract is executed, both parties are bound by the ‘Terms and Conditions’ mentioned on our website. 

When a guest books the product/ service offered by us, provides his/her information and consent for initiating the booking and thereafter makes the payment in full, indicates that the guest is interested in the product and has read, understood and accepted all the ‘Terms and Conditions’ mentioned on our website.

In case, the booking formalities are processed by the guest on behalf of his/her family, s/he is deemed to have been authorized to do so by his family members after reading, understanding and accepting all the ‘Terms and Conditions’ mentioned on the website.  

A guest must be eighteen (18) years or above to make a booking and payment. A guest must ensure that all the information provided by him/her while filling out the booking form is accurate, as the booking is processed based on this information. In case of any incorrect information, the loss or cost incurred for amendment will be borne by the guest.

We reserve the right to accept or decline any project booking of any person/s or cancel the booking without assigning any reason.

Retreat Leaders or Holiday Advisors means our authorized person who assists and guides guests on their travel, stay, food and exploring places, all retreat or holiday activities.

‘Guest/s’ means all the customers, and clients who have registered their names or enquired about our projects.

‘Force Majeure’ means an event or circumstance not within the control, directly or indirectly, of us in our ability to perform obligations/ responsibilities regarding the project, including war, hostile invasion, the act of foreign enemies; rebellion, revolution, terrorism, insurrection or civil war, political unrest, government orders, riots, commotion, disorder, curfews, strikes, lockouts etc. any act or omission of any government instrumentality; a change in legal requirements, infectious diseases, epidemics, pandemic; explosion, fire, flood, drought, tsunami, earthquake, volcanic eruption, hurricane, tempest, typhoon, cyclone, snowstorm, thunderstorm, landslides and other exceptional natural calamities and acts of God; ionizing radiation or contamination by radioactivity from any nuclear fuel/ waste or radioactive toxic explosive of any nuclear assembly.

‘Cancellation Policy’ means a policy laid down in ‘Terms and Conditions’ wherein applicable cancellation charges are specified which are to be borne by the guests on cancellation of their tour.

‘Cancellation Charge’ means a charge borne by the guest upon cancelling their tour for any reason whatsoever.

‘Refund’ means repayment of the sum of money to the guest paid by him/her at the time of booking the tour after deducting the applicable cancellation charge.

‘Jurisdiction’ means the geographical area over which a court or government body has the power and right to exercise authority. For any legal matter involving the company, parties hereto agree to confer exclusive jurisdiction to Coimbatore Courts / Forums.

Customized Projects.
We offer flexibility to guests who do not wish to opt for the readymade project packages. We assist such guests to create their customized tailor-made projects as per their requirements and interest. A non-refundable customisation of INR 3000 must be paid at the time of enquiry. It will be adjusted in the booking amount if the project is booked within 15 working days from the date of receiving the same. The amount includes only three amendments in the customisation.

Communication with the Guest.
Any communication by us will be made through e-mail, WhatsApp, sms, telecall etc. on the registered legitimate contact details provided on the booking form by the guests and shall be deemed to have been communicated to and received by the guest. Guests must ensure that the number is valid, and messages are checked periodically. We are not a mobile network operator and do not guarantee the delivery of sms-text messages/ WhatsApp messages/ email.

Physical and Mental Fitness.
When the guest books the project or when someone else books for him/ her, then it implies that the guest is physically and mentally fit to experience our project at that particular destination. It is very important for the guest to take care of his/ her health throughout the project and carry the required medication if any with a doctor’s prescription. We reserve the right to decline the booking or discontinue the guest from the project if a guest is found unfit to experience the project or his medical condition is causing inconvenience to fellow people. Any expenses due to health issues arising on the project shall be entirely borne by the guest and we shall not be held responsible in any manner whatsoever.

Travel During Pregnancy.
We do not recommend participating in any of our retreats during pregnancy. We are not providing any specialized facilities and/or treatments required for childbirth, prenatal, or early infant care on our project. Guest should consider the risks of experiencing the project where necessary medical care for pregnancy may not be available and may not be reachable in a timely manner to address potential medical complications, problems, and emergencies that can occur during pregnancy.

To book any project guests must make the payment to us by NEFT, RTGS, IMPS, Payment app/ wallets like BHIM, PhonePe, Gpay, PayTM or any UPI ID. All payments should be in the name of 'Shrusti Creative Foundation' only. We support the ‘Go Digital’ movement in India and request our guests to make digital payments. Cash payment in INR will be accepted as per the Government of India guidelines along with PAN.

In case of payments made using a Credit Card, Debit Card and Online Transfer, a convenience charge of 1.8% shall be levied and will be paid extra by the guest.

The project price printed/advertised/quoted to the guests is dynamic. A guest booking the project early is likely to get the lowest price as communicated/offered by us, subject to the availability of seats. Similarly, a guest booking the project at the last minute may be offered high prices or vice versa. This pricing structure has been adopted to get early bookings to help you in engaging with a healthy experience. Hence it is quite obvious that guests engaged in the same group project are likely to have paid different tour prices. We will not entertain any claim whatsoever on account of the same.

It is a clear agreement between either party that the prices quoted in the proposal/ brochure/ website have been calculated based on the prevailing conditions and applicable taxes thereon. We reserve the right to alter or amend the price published on the website/ brochure/ proposal in case of an increase in taxes, fuel charge, unprecedented foreign exchange fluctuation etc., which will have to be borne by the guest and to be paid before the departure.

Our project cost does not include government taxes and is to be paid extra. As per the Government’s current regulations, GST (Goods and Services Tax) is applicable on every tour/package and guests will have to pay the same over and above the tour price. Those guests who have submitted a PAN copy, or Aadhaar copy and have filed their Income Tax Returns (ITR) for the previous two assessment years need to pay 5% TCS. Those guests who do not possess PAN and Aadhaar or have not filed their Income Tax Returns (ITR) for the previous two assessment years, will have to pay 10% TCS. The TCS collected can be claimed while filing annual income tax returns. The TCS amount will reflect in Form 26AS of the guest in whose name the invoice is raised (i.e., Family Head), irrespective of the person who has made the payment for the tour/package. Hence while booking guests must ensure that the family head is selected properly in order to claim the benefit at a later stage. Once the TCS amount is collected from the guest, it cannot be refunded by us, as it is paid to the Government and reflects against the Form 26AS of the guest. The TCS is not applicable in the case of corporates, who possess TAN (Tax deduction & collection account number) and claims TDS while making their tour/package payment.

If the guest has booked the tour online, the guest needs to reconfirm and authenticate the information provided at the time of online booking. The company reserves the right, to cancel the booking and forfeit the amount paid in case of any misleading information provided by the guest.

The registration amount paid at the time of booking a project is non-refundable and interest-free, subject to the Cancellation and Refund Policy. Registration amount differs from project to project. For projects where special services are required, the registration amount will be higher compared to other projects. Payment of the registration amount ensures only registration/ participation in the project and does not entitle the guest to any services until full payment for the project has been made by the guest and received by us. As per payment guidelines stated on www.inspiringmoments.in’ the project price must be paid in full, 45 days before the project execution; in case the project is booked within 45 days of the execution date, guests must make full payment of the project price at the time of booking itself. For any reason if the registration amount is not paid in full at the time of booking, the guest will ensure that the balance registration amount is paid within 3 days of booking; else booking stands cancelled.

Registration Amount- The project registration amount is 80% of the net project price. It is to be paid within three days of booking the project.  

We reserve the right to cancel the booking, forfeit the amount paid as advance and impose cancellation charges in case of non-payment of the full price 45 days prior to the project execution date.

The guest/ user will not share his confidential information like credit/ debit card number, CVV, OTP, card expiry date, user IDs, passwords etc. with any person including the employees, representatives, and sales partners of us. If such details are demanded by them then the guest/ user must not do any transaction and must immediately inform us. The company shall not be liable for any loss that the guest incurs for sharing the aforesaid details.

Any project offered by us generally includes.
Travel and Transportation.
Accommodation.
Meals as mentioned in the itinerary.
Sightseeing as mentioned in the itinerary.
Retreat leader services.
Driver and guide tip.
This list is illustrative and not a complete list and includes all the other inclusions as mentioned in the itinerary of the respective tour.

General exclusions.
Expenses of any personal nature such as porterage, laundry, telephone charges, shopping, beverages, additional mineral water or food which is not a part of the pre-set menus.
Courier charge for any specific requirement.
Any transport charge (unless mentioned).
Expenses incurred in case of discontinuation of the project for any reason.
An additional expense is incurred for any unforeseen circumstance.
Any increase in Government taxes, fuel surcharges, parking fees, development fees, transport charges etc.
An additional charge of any kind.
Any excess luggage charge levied by the authorities.

Documents Required for Booking a Project:
A guest must have a valid photo ID Proof for booking domestic projects. As per the circular issued under RBI regulations, submission of PAN for domestic projects is mandatory. A guest must also submit all the documents as per the rules and guidelines issued by the respective visa consulate/embassy.

It shall be the sole responsibility of the guest to hold valid travel documents and statutory clearances such as passports, visas, confirmed air tickets, insurance, any medical or legal certificates etc. to travel on the tour.

If the guest does not possess the documents stated by the authorities or fails to submit them within the stipulated time, then the booking will be cancelled and cancellation charges will be applied.

Travel Insurance:
All guests within India must possess project insurance. We do not cover any insurance that includes loss of baggage, flight delays/ cancellation, hospitalization, death, repatriation, evacuation etc. to a certain extent. A few adventure activities which are part of the tour itinerary may or may not be covered in the insurance policy. 

We try our level best to operate the tour as per the original project itinerary as agreed. The itinerary given at the time of booking or mentioned on the website/ brochure/ leaflet is based on the information available at that time and is subject to change depending on various factors such as state or country regulations/ airline/ cruise/ rail/ road transport/ hotel/ sightseeing etc.

We reserve the right to change/ alter/ amend the itinerary before the project execution or while on the project. The information about the same will be conveyed to the guests via email/ sms/ call or by the Project Leader.

Changes in the original project itinerary can be caused by Force Majeure events, fairs, festivals, sports events, weather conditions, traffic problems, cancellation or re-routing or overbooking of flights/ cruises/ railways, overbooking or closure of hotels, closure of entry of a sightseeing attraction etc. This unforeseen situation may attract additional charges which have to be borne by the guest.

For the betterment of the itinerary, we reserve the right to add/ delete/ exchange the sightseeing attractions or any other service. In this case, if the additional new sightseeing or service requires an extra charge then it will have to be paid by the guest.

In a few holiday or retreat itineraries certain sightseeing attractions/destinations are planned on specific dates/days, e.g., full moon day, Independence Day, republic day etc. Due to any unavoidable reason or political movement, if we are unable to visit these sightseeing attractions or destinations then we will try to visit the same on an alternate day. In case a visit is not possible at all, we will try to arrange alternate sightseeing or refund the entry fee for the same.

In case any sightseeing place is not visited, or adventure activity is not done due to certain reasons then alternate sightseeing may be arranged, wherever possible. If an alternate cannot be arranged and a refund is applicable, then it shall be paid INR only.

Guest may note that changes in the itinerary are due to various factors beyond our control, we shall not be liable to pay any compensation/ damages on account of the same.

Guests are advised to travel light, not to carry any valuables on tour and take utmost care of their baggage and belongings at all times. Guests should not leave their belongings like mobile, cameras, laptops, jewellery, gadgets, passports, visa, tickets, currency, purses, bags etc. unattended. It is advisable to use digital payment systems like forex cards, credit cards, mobile payments, e-wallets etc. on tour. Guests are hereby made aware that they are solely responsible for their personal baggage and all kinds of belongings. We are not responsible for any loss/ theft/ damage/ accident of such personal belongings on tour, during flight journey, coach travel, hotel stay or at sightseeing places whatsoever may be the reason.

In case of any loss/ theft/ damage/ accident, it is the sole responsibility of the guest to file a complaint with the concerned local authorities like police, private bodies, airline office etc. and keep a follow-up of the same with them.

For travel, we use our certified air-conditioned/ air-cooled/non-air-conditioned vehicles as per the itinerary. The mode of transport for road journeys includes big coaches, mini-coaches, tempo travellers, jeeps, cars or taxis depending on the type of itinerary, road conditions and the number of guest/s on the project.

To maintain the comfort and safety of the group, there is a strict ‘no smoking’, and ‘no alcohol’, policy while in the project. Guests are requested to adhere to the same.

To maintain cleanliness and hygiene, ‘pay and use’ toilet facilities are available at most of the places and guests are requested to carry coins/ small change for the same. 

On tours there is a possibility of failure of a vehicle or its air conditioner; in such case, we will try to find a feasible solution at the earliest. We are not responsible for such mechanical failure and are not liable for any compensation.

While on tour, the upkeep of the coach is essential. If the interior or exterior of the coach is accidentally or otherwise spoiled / damaged by the guest, s/he will be required to pay the charges/ compensation for the same to the coach company immediately.

We will not be liable for any refund to guests for missed sightseeing due to unforeseen circumstances like demonstrations on the road, landslides, road closures, traffic jams etc.

For any project, the services are booked or blocked several months in advance, and cancellation of such services is not allowed, and we will not initiate any payment under the cancellation policy.

On a retreat or holiday project accommodation provided on the tour depends on the category of the tour/ package. It may be in resorts, hotels, houseboats, homestays, tents, camps, dormitories, hostels, cruises, trains, coaches etc. The location of the accommodation generally depends on the package.

We do not suggest names of the hotels/ type of accommodation in the tour program, accommodations are always subject to availability. Similar types of projects may be accommodated in different hotels/types of accommodation depending on the capacity and availability at the destination. Hotel membership rewards/ points if any cannot be earned or redeemed with hotels booked by us.

Generally, the rooms are twin/double or single bedded and an extra bed (if needed) is provided in the form of a mattress on the floor. Guests can upgrade the room to a suite/ family room/ specific view room etc. subject to availability by paying an additional cost. If any guest wishes to have an additional room on tour, s/he can do so subject to availability by paying an additional cost. Single rooms are comparatively smaller in size and may be located on a different floor or in a corner of the hotel.

Assignment of rooms to an individual or a group is at the discretion of the hotel/ associate/ supplier providing said service and is not controlled by Veena World.

For any query or complaint about your project, payment, refund, website or Terms and Conditions etc., you may contact us via e-mail – at shrusticf@gmail.com or call +91 96260 39393.