Our value - creating services and solutions.
Importantly, the content is not about our organisation or us – it’s about the customer.
The world of HCX is a realm where businesses strive to create memorable stories and interactions, foster loyalty, and elevate the sense of accomplishment. Whether you’re aiming to enhance your customer touchpoints or an individual seeking to understand this dynamic field, let’s unravel the tapestry of HCX.
Inspiring Moments - HCX Leadership
Values Beyond Customers
We are re-engineering sales, marketing and customer care philosophy and activities.
- Creating an HCX Philosophy
- Communicating the Philosophy
- Branding
- Visual Experience
- Logo Design
- Brochure Design
- Webpage Design
- Digital Marketing
- Conventional Sales and Marketing
- Understanding the context and creating the right content
- Know your customers and their expected experience
- Customer journey mapping
- HCX research and design
- Project Experience
- HCX education
- HCX analysis and improvement plans
- Designing, creating and delivering context - specific HCX and creating value
- Mentoring HCX personnel
- Study and improvement of traditional sales, marketing and customer care activities
- Performance study and analysis
- Research and diagnostic study
- Customer research
- Customer profiling
- Study of customer experience
- Customise HCX platforms and channels
- Optimise HCX activities
- Performance Experience
Brands are perceived to be providing greater value for money.
Inspiring Moments – Drishya Kaavya
Values Beyond Stories
Inspiring Storytelling Experience
- Complete Visual Storytelling Through Images and Videos
- Short Films, Ad Films and Video Solutions
- Pre-wedding films
- Product Shooting. Event Shooting
- Modell shooting
- Video profiles
- Video presentations
- Visual communication
Over half of consumers are worried about an unhealthy business climate
Inspiring Moments – Uthsav
Values Beyond Celebration
Inspiring Event Experience
- Understanding your Event Expectations
- Organising Resources for Your Event Success
- Complete Event Solutions
- Personal Events
- Family Events
- Corporate Events
- Social Events
- Evaluating the Event Performance
- Improvement plans
- Creating HCX through Events
Over half of consumers say the environmental and social practices of an organisation have an impact when choosing to buy from them
Inspiring Moments – Anubhuthi
Values Beyond Destination
Inspiring Retreat Experience
- Completely Customised Holiday and Retreat Experience
- Customised Destinations
- Customised Travel
- Creating HCX through Experiential Retreats.
- Customised Stay
- Customised Food
- Customised Services
- Customised Experience
Customised services are the strongest pillar in driving customer loyalty
Inspiring Moments – Atithi
Values Beyond Flavours
Inspiring Flavour Experience
- Complete Hospitality Study and Research
- Study and Selection of the right channel
- Complete Project Mentoring
- Site selection
- Brand Promotion
- Kitchen and Service Creation
- Menu Creation
- Traditional Recipe Management
- Coaching and Mentoring to Enhance People Performance
- Performance Measurement
- Initiating Timely Improvement Plans
- Food Photography and Video Creation
- Creating HCX through Hospitality Initiative
Customers are concerned about their data; they want to keep their data safe
Inspiring Moments – Signature
Values Beyond Personal Image
Inspiring Personal Values
- Creating HCX through Personal Brand Building
- Creating Personal Philosophy
- Personal Brand Building
- Personal Coaching
- Elevating Communication Ability
- Social Skills
- Personal Stylist
Integrity is the strongest driver of delivering a Healthy Customer Experience
What do we offer?
Elevating the Customer Journey.
In a landscape where customers expect seamless experiences across channels, we step onto this stage armed with tools, instruments and transformative experiences.
- Experience Understanding.
- Defining the philosophy of HCX.
- Study and research about customised HCX.
- Understanding the context.
- Defining the HCX.
- Understanding Touchpoints.
- Identifying the healing touch for every touchpoint.
- Embedding HCX capabilities at every level and nurturing the right mindsets and behaviours.
- Infusing your organisation's best practices.
- Experience Organising.
- Defining how to implement the HCX initiative.
- Aligning the HCX and business value.
- Identifying HCX channels.
- Study of Current State and Future State.
- Defining a timeline-based roadmap for HCX transformation.
- Experience Execution.
- Executing the HCX transformative initiatives.
- Customised approach.
- Infusing a sense of belongingness.
This is where we fine-tune the symphony. We assess, design, and implement strategies for high-impact voice-of-customer management. Our innovative data analytics platform, Experience DNA, leverages real-time customer, operational, and financial data. It predicts customer experience and value, orchestrating a harmonious dance of insights.
Identifying timely improvements and initiating improvement-focused tools and instruments.
- Our approach yields a 02–07% return on sales.
- 01–02 percentage points of excess profitability.
- 02-03 percentage points of reduction in inventory.
- 04-06 percentage points of increase in people engagements.
- 06-07 percentage points of process re-engineering.
- 06-09 percentage points of increase in customer loyalty.
Elevating Experience and Growth.
Imagine a bridge connecting customer needs to tailored solutions. That’s service to solutions. It’s not just about transactions; it’s about creating value.
Key Success Factors.
- Customer Loyalty by offering personalised experience solutions.
- Customised solutions increase customer lifetime value.
- Existing and new services thrive when solutions align with needs.
- Customised channels.
- Customised context creation.
- Storytelling to Experience to Creating Value.
